Customer Support

From the initial search and booking, your customers should feel supported throughout their entire travel journey. That’s why we offer 24/7 support through our customer service team to answer questions, address concerns, or help manage any aspects of their reservations.

Our travel experts have been a part of Rocket Travel by Agoda for 5+ years. With extensive experience in the travel industry and navigating complex booking situations, our experts service customers from the backend of the reservation process to front-facing real-time support. All agents on the support team are vetted to ensure that customers are supported, cared for, and happy with their travel experience. We also frequently refresh our training methodologies to guarantee quality service and adapt to the evolving needs of our team and partners.