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Supporting your customers throughout the travel journey

24/7 support for where and when you need it

Explore our customer support

Customer Support

From the initial search and booking, your customers should feel supported throughout their entire travel journey. That’s why we offer 24/7 support through our customer service team to answer questions, address concerns, or help manage any aspects of their reservations.

Our travel experts have been a part of Rocket Travel by Agoda for 5+ years. With extensive experience in the travel industry and navigating complex booking situations, our experts service customers from the backend of the reservation process to front-facing real-time support. All agents on the support team are vetted to ensure that customers are supported, cared for, and happy with their travel experience. We also frequently refresh our training methodologies to guarantee quality service and adapt to the evolving needs of our team and partners.

See how our customer service expertise supports our partnerships
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See our areas of expertise

Technology
Our technology is the best in the business for building preference for our partners – regularly updated, optimized, and seamlessly integrated.

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Supply
Our supply is unmatched: With more than three million properties at competitive rates, we are constantly vetting and adding new options to our inventory.

Level up your inventory >
Advanced analytics
Our team of data scientists analyze booking data, trends, and metrics to find actionable insights and solutions, that we then use to make your solution better.  

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Marketing
Our marketing experts work on your behalf to ideate and execute strategic initiatives to your customers – optimizing campaigns through their knowledge of travel, marketing best practices, and ongoing testing.

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Get started with Rocket Travel
by Agoda today

We are ready to work with you to find the best solution for you and your business.
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